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  FAQ  
     
 
 
 

 Can you tell me.. what are my benefits moving with Across Canada Van Lines?
 Can Across Canada Van Lines move my home on Sunday?
 Is it more expensive on the weekend?
 Do you offer any discounts for students and seniors?
 Can Across Canada Van Lines move us into the storage for a few days until we get our new place ready?
 Can Across Canada Van Lines pick up in more than one place?
 Can Across Canada Van Lines deliver to more than one place?
 How does Across Canada Van Lines calculate the cost of moving?
 What about my car?
 Suppose I pack myself?
 I don't really need to insure, do I?
 How will I know when my things are coming?
 What if I want to store my items?
 What form of payment do you accept?

 
 
 
     
 
 
 
Can you tell me.. what are my benefits moving with Across Canada Van Lines?
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  To find out your benefits, please, refer your benefits page.  
 
 
     
 
 
 
Can Across Canada Van Lines move my home on Sunday?
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  Yes, we move homes on Sunday too.  
 
 
     
 
 
 
Is it more expensive on the weekend?
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  No. There is NO EXTRA for moving weekends.  
 
 
     
 
 
 
Do you offer any discounts for students and seniors?
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  Yes, we offer discounts for students and seniors.  
 
 
     
 
 
 
Can ACVL move us into the storage for a few days until we get our new place ready?
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  Yes, we can provide you a temporary storage space and please confirm it with ACVL agent.  
 
 
     
 
 
 
Can Across Canada Van Lines pick up in more than one place?
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  Yes. Across Canada Van Lines can adapt a move just for you.  
 
 
     
 
 
 
Can Across Canada Van Lines deliver to more than one place?
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  Yes. ACVL is the perfect choice for estate distribution where you may need numbers of pieces delivered to multiple destinations.  
 
 
     
 
 
 
How does Across Canada Van Lines calculate the cost of moving?
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All local moves are based on our hourly rates. Our sales representatives are trained to help you keep your costs down by selecting the right amount of men for your job. One of them will give you a rate and it depends on the number of men you need to get the job done in the least amount of time. Sometimes an extra man will save time and end up costing less. Sometimes an extra man is not needed and would only add to the expense.

On long distance moves, you will be given a per pound rate and it is usually based on the items you wish to move. You can have a guaranteed price for the items you wish to move. The industrial scale determines your weight. Your driver will obtain a "certified weight ticket" from a certified scale. You may witness the weighing of your items. It is one of your rights as a customer.

 
 
 
     
 
 
 
What about my car?
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  Thanks for asking! Yes, ACVL does move automobiles, just ask your ACVL representative.
 
 
 
     
 
 
 
Suppose I pack myself?
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Why not? This is a good way to cut down on your moving expense. However, before you purchase a lot of coverage for your move make sure and let your representative know what you want to do. Packing your own items limits the liability of the carrier.

If you are going to spend money on coverage you may want the carrier to pack your items. You may want the moving company to pack you delicate and breakable items only. Your sales representative can help you work out the best method.

 
 
 
     
 
 
 
I don't really need to insure, do I?
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Your move will come with a small amount of basic coverage. Generally it is $0.60 per pound per article. This is free of charge. On large items this may be enough to cover simple damage. On small items it is probably not enough to cover very much. ACVL has a claims ratio that is well below the national average, but claims do happen even to the best moving companies.

It is not very expensive to have good coverage for your important possessions. There are also some things that no one will cover, like the mechanical condition of your TV. You do not want to waste your money but there is also such a thing as peace of mind. Ask your ACVL representative about coverage and which program would be the wisest use of your money.

 
 
 
     
 
 
 
How will I know when my things are coming?
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The dispatcher will be calling days ahead of time to make arrangements for you to receive your belongings. This will not be a surprise. If you are worried you can always you can always call us and ask for dispatch. They will have an answer for you.

 
 
 
     
 
 
 
What if I want to store my items?
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Across Canada Van Lines provides clean, secure, individualized vaulted storage. Our facilities are equipped with state of the art electronic surveillance and armed guard security.

 
 
 
     
 
 
 
What form of payment do you accept?
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In most cases we can accept payment at the time of delivery. All packaged freight items must be paid for before delivery. We can accept
Money Order (payable to Across Canada Van Lines) , Certified Cheque or Cash.

 
 
 
     
     
     
     
     
 
 
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